privacy-policy

PRIVACY POLICY 

Last updated: August 2026

1. Data Controller

The controller responsible for personal data collected through this website is:

VIDAPACK, SL
Carrer de Ciutat de Granada, 52, 08005 Barcelona, Spain
Email: hola@vidapack.es
Tel.: +34 935 19 43 08
Tax ID (NIF/CIF): ESB16692006

2. Personal Data We Collect

VIDAPACK, SL may collect personal information that you voluntarily provide through our forms, email, telephone or other communication channels, including:

  • Full name.
  • Company name.
  • Email address.
  • Telephone number.
  • Information relating to your project or quotation request.
  • Files, designs, logos or documents you choose to upload.
  • Technical information relating to your use of our website, where applicable and according to your cookie preferences.

3. How We Use Your Data

We may process your personal data to:

  • Respond to enquiries and contact requests.
  • Prepare and manage quotations for custom packaging.
  • Provide guidance regarding materials, dimensions, printing, finishes and packaging solutions.
  • Manage orders, production, invoicing, payments, shipping and after-sales service.
  • Maintain communications necessary for our commercial relationship.
  • Comply with legal, tax and administrative obligations.
  • Analyse and improve our website where you have provided the relevant consent for analytics or advertising cookies.

We will not use your personal data for purposes incompatible with those for which it was collected.

4. Legal Basis

Depending on our relationship with you, processing may be based on:

  • Your consent.
  • Taking pre-contractual steps at your request, such as preparing a quotation.
  • Performance of a contract once an order has been confirmed.
  • Compliance with our legal obligations.
  • Our legitimate interests, where applicable and subject to your rights and freedoms.

5. Data Retention

We retain personal data only for as long as necessary to manage your enquiry, maintain our commercial relationship and comply with applicable legal obligations.

Where a contractual relationship exists, certain information may be retained for the periods required by applicable tax, commercial, accounting or contractual legislation.

6. Recipients and Service Providers

We do not sell your personal data.

We may provide strictly necessary information to service providers supporting our business, including hosting, email, technology, analytics, forms, professional advisers, logistics and transport providers.

Where these providers act as data processors, they must process personal data according to our instructions and applicable data protection legislation.

Certain technology providers may operate outside the European Economic Area. Where applicable, international transfers will be made using the safeguards and mechanisms required under applicable data protection legislation.

7. Your Rights

Where applicable, you may exercise your rights to:

  • Access.
  • Rectification.
  • Erasure.
  • Object.
  • Restrict processing.
  • Data portability.
  • Withdraw consent.

To exercise these rights, contact hola@vidapack.es.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

8. Security

VIDAPACK, SL implements reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

9. Cookies

Our website uses cookies and similar technologies. You can review or modify your choices at any time through the “Cookie Preferences” link available on our website.

10. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical or service-related changes. The current version will always be available on this page.